Delivery

Home / Delivery
Verification

After payment is made, we will verify with your bank card issuer before confirming the order. At the same time, the physical boutique will confirm the order as soon as possible, after checking the condition of the item and verifying whether the item can be sent. Once the payment information and merchandise information are verified, the physical boutique will pack the item with care and send it within 48 hours.

Shipping

Once the verification of payment and merchandise is completed, the ordered item will be sent within 48 hours. Every Fashionni item is wrapped in our specially-designed packaging for protection during the delivery process.  Our packaging is beautifully-made and may be used at home after you have received your item. Fashionni works with the following four logistics companies, DHL, UPS, FedEx and TNT. As the delivery policies and delivery times of these companies differ, Fashionni will select the most cost-effective method to ship your item, based on your shipping address.

Insurance

The delivery fee paid by you includes shipping insurance. This insurance covers theft or damage occurred during the shipment, after the physical boutique has handed over your ordered item to the courier company.  When you receive your package, please check carefully for any damages and whether if any items are missing. In the event of damage, please take a photograph of the damaged package or merchandise and contact our customer service to discuss the return and refund process. The coverage of this insurance is only up till the point when you or an authorized third party sign for the package. The signature of the recipient proves the termination of the insurance coverage.

Tracking

You shall receive an e-mail with the parcel tracking number when the physical boutique hand over the item to the courier company. With this tracking number, you may visit the official website of the logistics company to track the progress of the delivery. While Fashionni strives to ensure that you receive your ordered item as soon as possible, we can not guarantee the efficiency of third party couriers and customs authorities in the import country. Please ensure that your shipping and contact information is clearly entered, so that Fashionni is able to send you timely updates in the event of delays during the shipping or customs clearance process. If you have received a tracking number but the parcel has yet to reach you after a long wait, please contact customer service immediately to check the delivery status.

Delivery Zone

 

Canada

 

Australia – Cambodia – East Timor – Hong Kong – Indonesia – Japan – Laos – Macau – Malaysia – Mexico New Zealand – Philippines – Singapore – South Korea – Taiwan – Thailand – Vietnam

 

Algeria – Bahrain – Bangladesh – Bhutan – Brunei – Egypt – India – Israel – Jordan – Kuwait – Lebanon – Libya – Morocco – Myanmar – Nepal – Oman – Pakistan – Palestine Authority – Qatar – Saudi Arabia – Sri Lanka – Syria – Tunisia – U.A.E. – Yemen

 

Anguilla – Antigua – Argentina – Aruba – Bahamas – Barbados – Belize – Bermuda – Bolivia – Bonaire – Brazil – British Virgin Is. – Cayman Islands – Chile – Colombia – Costa Rica – Curacao – Dominica – Dominican Republic – Ecuador – El Salvador – French Guiana – Grenada – Guadeloupe – Guatemala – Guyana – Haiti – Honduras – Jamaica – Martinique – Montserrat – Nicaragua – Panama – Paraguay – Peru – South Africa – St Kitts & Nevis – St Maarten – St Martin – St. Lucia – St. Vincent – Suriname – Trinidad & Tobag – Turks & Caicos I – U.S.A. – U.S.A. – ARE – U.S.A. – BQN – U.S.A. – FAJ – U.S.A. – NRR – U.S.A. – PSE – U.S.A. – SIG – U.S.A. – SJU – Uruguay – Venezuela – Virgin Islands

 

Afghanistan – American Samoa – Angola – Armenia – Azerbaijan – Benin – Botswana – Burkina Faso – Burundi – Cameroon – Cape Verde – Central African Republic – Chad – Congo – Cook Islands – Djibouti – Equatorial Guinea – Eritrea – Ethiopia – Fiji – French Polynesia – Gabon – Gambia – Georgia – Ghana – Guam – Guinea – Guinea Bissau – Iraq Republic – Ivory Coast – Kazakhstan – Kenya – Kiribati – Kyrgyzstan – Lesotho – Liberia – Madagascar – Malawi – Maldives – Mali – Marshall Islands – Mauritania – Mauritius – Micronesia – Mongolia – Mozambique – Namibia – Nauru – New Caledonia – Niger – Nigeria – Niue – Palau – Papua New Guinea – Reunion Island – Rwanda – Saipan – Samoa – Senegal – Seychelles – Sierra Leone – Solomon Islands – Somalia – Sudan – Swaziland – Tanzania – Togo – Tonga – Turkmenistan – Tuvalu – Uganda – Uzbekistan – Vanuatu – Wallis & Futuna – Zaire – Zambia – Zimbabwe

 

Mainland China

 

Rest of Country

 

Austria – Belgium – Denmark – Faroe Islands – France – Greenland – Luxembourg – Monaco – Netherlands – Germany

 

Andorra – Finland – Greece – Ireland – Portugal – Spain – Sweden

 

Bulgaria – Cyprus – Czech Republic – Estonia – Hungary – Latvia – Lithuania – Malta – Romania – Slovak Republic – Slovenia

 

Gibraltar – Iceland – Liechtenstein – Norway – Switzerland – Turkey

 

Albania – Belarus – Bosnia – Croatia – Macedonia – Moldova – Montenegro – Russia – Serbia – Ukraine

 

Italy – United Kingdom – Vatican City

 

Poland

Delivery Cost

Flat Rate 10

$ 10
Per Package
  • Germany
  • France
  • Netherlands
  • Austria
  • Luxembourg
see more

Flat Rate 20

$ 20
Per Package
  • Spain
  • Italy
  • United Kingdom
  • Sweden
  • Switzerland
see more

Flat Rate 30

$ 30
Per Package
  • China
  • Canada
  • Singapor
  • Brazil
  • United States
see more

Free

$ 0
Per Package
  • Order
  • from 1000€
  • world wide
  • FREE
  • delivery
see more

If you need to receive your item as soon as possible, you can click on Express Delivery during payment. Express delivery will halve the delivery time compared to normal delivery but it also comes with twice the cost compared to the normal delivery service. Please consider the cost-effectiveness when making your decision.

Fashionni offers global free shipping for purchases over 1000 Euros within one bill. As long as your shipping address is within our delivery zones, we will select the appropriate logistics company to deliver the items to you as soon as possible. Please note that free shipping only applies to the courier charges and does not mean that you are exempted from the relevant taxes and fees stipulated in your national laws.

Zone R: Austria – Belgium – Denmark – Faroe Islands – France – Greenland – Luxembourg – Monaco – Netherlands – Germany

Zone S: Andorra – Finland – Greece – Ireland – Portugal – Spain – Sweden

Zone T: Bulgaria – Cyprus – Czech Republic – Estonia – Hungary – Latvia – Lithuania – Malta – Romania – Slovak Republic – Slovenia

Zone U: Gibraltar – Iceland – Liechtenstein – Norway – Switzerland – Turkey

Zone W: Italy – United Kingdom – Vatican City

Zone X: Poland

Zone A: Canada

Zone B: Australia – Cambodia – East Timor – Hong Kong – Indonesia – Japan – Laos – Macau – Malaysia – Mexico New Zealand – Philippines – Singapore – South Korea – Taiwan – Thailand – Vietnam

Zone C: Algeria – Bahrain – Bangladesh – Bhutan – Brunei – Egypt – India – Israel – Jordan – Kuwait – Lebanon – Libya – Morocco – Myanmar – Nepal – Oman – Pakistan – Palestine Authority – Qatar – Saudi Arabia – Sri Lanka – Syria – Tunisia – United Arab Emirates – Yemen

Zone D: Anguilla – Antigua – Argentina – Aruba – Bahamas – Barbados – Belize – Bermuda – Bolivia – Bonaire – Brazil – British Virgin Is. – Cayman Islands – Chile – Colombia – Costa Rica – Curacao – Dominica – Dominican Republic – Ecuador – El Salvador – French Guiana – Grenada – Guadeloupe – Guatemala – Guyana – Haiti – Honduras – Jamaica – Martinique – Montserrat – Nicaragua – Panama – Paraguay – Peru – South Africa – St Kitts & Nevis – St Maarten – St Martin – St. Lucia – St. Vincent – Suriname – Trinidad & Tobag – Turks & Caicos I – United States – Uruguay – Venezuela – Virgin Islands

Zone E: Afghanistan – American Samoa – Angola – Armenia – Azerbaijan – Benin – Botswana – Burkina Faso – Burundi – Cameroon – Cape Verde – Central African Republic – Chad – Congo – Cook Islands – Djibouti – Equatorial Guinea – Eritrea – Ethiopia – Fiji – French Polynesia – Gabon – Gambia – Georgia – Ghana – Guam – Guinea – Guinea Bissau – Iraq Republic – Ivory Coast – Kazakhstan – Kenya – Kiribati – Kyrgyzstan – Lesotho – Liberia – Madagascar – Malawi – Maldives – Mali – Marshall Islands – Mauritania – Mauritius – Micronesia – Mongolia – Mozambique – Namibia – Nauru – New Caledonia – Niger – Nigeria – Niue – Palau – Papua New Guinea – Reunion Island – Rwanda – Saipan – Samoa – Senegal – Seychelles – Sierra Leone – Solomon Islands – Somalia – Sudan – Swaziland – Tanzania – Togo – Tonga – Turkmenistan – Tuvalu – Uganda – Uzbekistan – Vanuatu – Wallis & Futuna – Zaire – Zambia – Zimbabwe

Zone F: China

Zone V: Albania – Belarus – Bosnia – Croatia – Macedonia – Moldova – Montenegro – Russia – Serbia – Ukraine

Delivery Time

Normal Delivery

All of our partner logistics companies (DHL, UPS, FEDEX or TNT) are usually able to deliver shipments to their destination (either within or outside of EU) within 3-6 working days. If the shipping address is located on an island or alpine area, there may be delays due to complicated terrains. If the item arrives at your location on weekends, there may be delays due to non-working hours. The logistics company may arrange the delivery of goods on the following working day.

Express Delivery

If you wish to receive your item earlier, you can select 「Expedited Delivery Service」during payment. We will expedite your order and arrange for an express delivery. Express delivery within EU usually require less than 24 hours. Express delivery outside of EU usually require less than 36 hours. While Fashionni guarantees that the processing of your order is expedited, we cannot make commitments on the efficiency of third party logistics services.

Customs Clearance

Most of the Fashionni items that are sent outside of EU will arrive at the customs of the import country within 24 hours. Due to differences in customs policies, the time needed for customs clearance in different countries varies. Using parcels sent to China for example, packages sent by us are able to reach China within 24 hours and the customer will receive a telephone call from the local customs office to verify the contents of the package and to submit identification papers. China Customs will complete the clearance within 2-4 working days of receiving the identification papers and the parcel will reach the customer shortly. Customs declaration require your cooperation and Fashionni is not responsible for any delays due to the customs declaration process.

Delivery Duty

0 Delivery Duty Paid countries and regions
Australia, Austria, Bahrain, Belgium, Brunei, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Jordan , Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Norway, Netherlands, NewZealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Switzerland, United Arab Emirates, United Kingdom, United Kingdom - Jersey, United States, Venezuela

If your country belongs to the DDP status, the final amount during payment would have already included prepaid import tax. You do not have to pay additional import taxes in your country. If applicable, import duties will be pre-charged and prepaid by Fashionni, based on the customs regulations of the destination country or region. However, due to different taxation systems in each country or region, you may need to pay other taxes apart from the import duties, such as commodity tax, value added tax, service tax and other additional taxes. Please contact your local customs office to find out about additional taxes on imported goods.

0 DDU (Delivery Duties Unpaid) countries and regions
Algeria, American Samoa, Andorra, Anguilla, Antiguaand, Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bosnia Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Cambodia, Canada, Cape VerdeIslands, Cayman Islands, Chile, China, Colombia, Comoros Islands, Cook Islands, Costa Rica San José, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands, Faroe Islands, Federated Statesof Micronesia, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Honduras, HongKong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Malta, MarshallIslands, Martinique, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, NewZealand, Nicaragua, North Korea, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion Island, Romania, Russia, Saint Kittsand Nevis, Saint Lucia, Saint Vincentandthe Grenadines, Saipan, Samoa, SanMarino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, SolomonIslands, South Africa, South Korea, Spain, Spain-Canary Islands, SriLanka, St Barthelemy, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, TimorLeste, Togo, Tonga, Trinidadand Tobago, Tunisia, Turkey, Turksand CaicosIslands, Tuvalu, US Virgin Islands, Ukraine , United Arab Emirates, United Kingdom, United Kingdom Guernsey, United Kingdom Jersey, United States, Uruguay, Vanuatu, Venezuela, Vietnam, Yemen

If your country belongs to the DDU status, you will be notified by the local customs office of the import duties and customs declaration when your items arrive. We will send you an e-mail before sending the package to confirm that you agree to these terms and conditions of shipping and taxation. Please check your e-mail and send us a confirmation so that we can ship the items as soon as possible. Different exemptions may apply in the destination country or region based on the value of goods and other factors. Please contact your local customs office to find out more about these regulations.

0 Rest countries and regions

If your shipping address belongs neither to DDP nor DDU, Fashionni will not be able to determine the local tax policies of the destination country. The system will assume that the destination country is a DDU country or region and will not include import taxes in the final price. After generating your order, we will contact your local customs office based on your order and confirm your acceptance of the local customs taxation system before sending your parcel.

preloader
Debug Info by ruo added in footer.php 104 queries in 1.465 seconds.